COMPETITION TERMS AND CONDITIONS

These general terms and conditions apply to all competitions featured on-air on glide fm or online on glide fm's website www.glidefm.co.uk

You are deemed to accept these terms and conditions when you enter a competition, together with any specific terms for such competition which may be mentioned on-air, via email or on this website.

If you do not agree with any of the general terms and conditions then you should not enter the competition. If there is any inconsistency between the general competition terms and conditions and any specific competition information, the specific competition information shall prevail.

These terms and conditions may be amended or varied at any time without prior notice. Any changes will be posted on glide fm's website www.glidefm.co.uk. It is your responsibility to ensure you review these terms and conditions regularly to familiarise yourself with any changes.  
 
1. ENTRY
1.1 Entry is open to residents of the United Kingdom.
1.2 Employees of glide fm, Passion Radio Oxford, prize sponsor and/or agencies associated with our competitions and their immediate families are ineligible to enter. Any such entries will be invalid. For these purposes, immediate family includes partner, grandchild, child, brother, step-brother, sister, step-sister, parent, step-parent, or grandparent of you or your partner or anyone noted as next of kin on any legal document.
1.3 glide fm reserves the right to require proof of age and evidence to verify the identity of an entrant at any time, and may use any reasonable channels and methods available to carry out checks of any details provided by entrants.
1.4 The opening and closing date and time for entries, is as indicated in the Competition Information. Any entries received before or after these times will be disregarded.
1.5 Unless stated otherwise only one entry per household will be accepted.
1.6 Entry to the competition must be by the applicable method(s) and in accordance with the deadlines as indicated in the Competition Information.

2.METHOD OF ENTRY
Entry may be by any of the following methods, and will be subject to the Competition Information:
- Telephone
- Text
- Email
-Social Media (Facebook, Twitter)
- Post
- In person

2.1 Telephone Entry:
Phone entrants are required to call the number as indicated in the Competition Information. Entrants will be required to leave an answer to the relevant competition question, their full name, address, a daytime contact telephone number and email address. The charge per call will be at local call rates. Other Landline and mobile operators' network charges may vary. glide fm does not accept responsibility for any call charges. Entrants must have the permission of the bill payer before calling.
2.2 SMS Entry:
SMS entrants are required to send a text message (SMS) to the number as indicated in the Competition Information. The charge per SMS is 25 pence. Other mobile operators' network charges may vary. Entrants must have the permission of the bill payer before texting. Charges will be deducted from the entrant's available credit time if they are a pre-pay customer or appear on their monthly statement if they are a pay-monthly customer.
2.3 Postal Entry:
Where applicable you may enter the competition by sending an entry (as advised) with your answer, full name, email address and a contact telephone number to the postal address indicated in the Competition Information. There is no charge for postal entries other than the cost of postage. Entries sent by post must reach glide fm at the correct address by the specified deadline for entries. Postal entries are deemed to be received upon arrival at glide fm at the correct address. glide fm does not accept responsibility for any incorrectly addressed or undelivered entries or for any disruption, delay or misdirection of postal entries.

3. VALID ENTRIES
3.1 Any entries which are incomplete, incorrect, inaudible, incomprehensible, or not received by glide fm by the due deadline will be void.
3.2 glide fm has the right to consider void any entrants that are unavailable to go on air at a time suitable to glide fm.
3.3 In the event of any fault, mistake, misunderstanding or dispute concerning the correctness or acceptability of any answers given by entrants, or the operation of any part of the competition, network or phone system, the decision of glide fm shall be final and no correspondence will be entered into.
3.4 glide fm will not be liable to reimburse expenses incurred in making an entry and no refund will be made for the cost of any entry.

4. PRIZES
4.1 Only one prize per person is permissible, except where otherwise stated in the Competition Information.
4.2 The prize is as specified in the Competition Information. The winner is solely responsible for all insurance, applicable taxes and for any costs, expenses and charges not included in the prize description in the Competition Information. The prize is also subject to any terms and conditions of the manufacturer or supplier.
4.3 The process for determining the winner of the prize is as indicated in the Competition Information. Where the winner is randomly selected from all the correct and valid entries, the draw will take place as soon as practical after the closing date and time.
4.4 The winner will be notified on the date the winning entry is selected or as soon as practical thereafter, or as otherwise indicated in the Competition Information. You will be contacted on the phone number provided when entering the competition. You will have a specified fixed time period in which to claim your prize, usually 30 working days unless otherwise specified in the Competition Information. This 30 day period is from the point you have been informed that the prize is available for collection. Failure to respond within the specified time period may result in forfeiture of the prize although glide fm will make reasonable efforts to contact the winner to ensure this does not happen. However, glide fm reserves the right to offer the prize to the next eligible entrant and thereafter until a winner is found.
4.5 glide fm may refuse to provide a prize, or may seek its recovery, in the event of non-entitlement under these Terms or an entrant's breach of these Terms, or the Competition Information, or fraud or dishonesty.
4.6 glide fm reserves the right in its sole discretion to withhold a prize until proof of eligibility and identity has been confirmed and to disqualify the entrant in the event this is not provided, within any period specified by glide fm.
4.7 glide fm endeavours to have prizes available for collection at its Woodstock Road address as soon as is practical after the competition has closed.
4.8 No cash equivalent or alternative prize will be given and the prize is non-transferable and non-exchangeable. However, glide fm reserves the right to change the prize due to circumstances beyond its control or to offer an alternative of similar value.
4.9 Where the prize includes a cheque, such cheque will be made payable to the name of the winning entrant in sterling. A cheque prize cannot be made payable to any third party. No other form of payment will be made.
Authorisation from a director of employer may be required prior to award of prizes with a value over £500.
4.10.1 In the interest of fairness, glide fm has the right to restrict prize winners to winning one prize per 30 consecutive days of the calendar year. Where this clause is enforced, prize winners will be notified in writing.
4.10.2 Where prizes involve the prize winner(s) travelling, the prize winner(s) (and guests if applicable) shall, unless otherwise indicated, be responsible for all their travel costs and shall be required to hold valid passports and/or other necessary travel documents and visas. Where prizes are fixed to a certain date, prize winner(s) (and guests if applicable) must be available to travel on the date specified by glide fm and no alternative dates will be available. Where prizes involve travel on a date selected by the prize winner(s), the date chosen is subject to availability and glide fm reserves the right to include a date by which the prize must be taken (within reason).
4.10.3 Prizes offered by glide fm are in most cases provided to the company by a third party or sponsor. In such cases and at the end of the competition, the liability passes from glide fm to the sponsor for the deliverance of the prize offered. If the sponsor or third party therefore cannot deliver the product or prize due to liquidation or similar, glide fm is not responsible for its provision. Similarly, glide fm is not responsible for the supply or non-supply or purported supply or delay in supply of a product or prize.
4.10.4 All prizes, unless otherwise instructed MUST be collected at glide fm reception at 270 Woodstock Road, Summertown OX2 7NW Monday to Friday (excluding public holidays) between 9am and 5.30pm.
4.10.5 For cash prize winners, 28 days must be allowed for the processing of the cheque. Cash prize winners may also be required to present a valid form of identification in order to receive their prize.

5 LIABILITY
5.1 Nothing in these terms and conditions restricts your statutory rights as a consumer. For more details on your statutory rights you should contact your local Trading Standards Office or Citizen's Advice Bureau.

5.2 glide fm cannot promise that the various processes involved in providing the competition will be free from errors or omissions nor that they will be available uninterrupted and in a fully operating condition at all times. These services may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons reasonably beyond the control of glide fm. glide fm will not be liable to you or to any other person in the event that all or any part of these services are discontinued, modified or changed in any way.
5.3 Nothing in these terms and conditions shall exclude or limit glide fm's liability for death or personal injury caused by their staff or supplier's negligence or for fraud.

6 STANDARD TERMS
6.1 In the event that any entrant does not, or is unable to comply with these Terms and Conditions or the Competition Information, glide fm shall be entitled at its sole discretion to disqualify such entrant, without any further liability to such entrant. Entrants must comply with any directions given to them by glide fm including in relation to any and all relevant laws, rules and regulations.
6.2 Please note that calls may be recorded to ensure that competition entries are captured and for staff training and quality control purposes.
6.3 glide fm reserves the right to withdraw or amend any competition as necessary due to circumstances outside its reasonable control.
6.4 Competition winners may be required to take part in publicity activity associated with the competition. glide fm (or any third party nominated by glide fm) may exercise its sole discretion to use the winner's (and, if applicable, their companion's) name and image and their comments relating to the prize and competition experience for future promotional, marketing and publicity purposes in any media without notice and without any fee being paid.

7 DATA PROTECTION
7.1 Information and data which is provided by entrants when they enter ("personal data") will be held and used by glide fm, and its suppliers and contractors in order to administer the competition. Entrants' personal data may also be passed to their mobile phone provider or to relevant regulatory bodies, the police or other authorities in the course of the investigation of any complaints or suspected unlawful activity or where requested by the phone provider in connection with the billing arrangements for the competition. Aggregate and non personal data may also be used for the purpose of undertaking market research or in facilitating reviews, developments and improvements to relevant services.
7.2 glide fm will keep prize winner(s) personal details for a reasonable time in order that prizes can be sent to the prize winner(s); rules can be verified to have been complied with and for accounting purposes. glide fm may pass prize winner(s) details on to our third parties or sponsors for the purpose of delivering the prize.

8 CONTACT DETAILS
The promoter is Passion Radio (Oxford) Ltd trading as glide fm, 270 Woodstock Road, Oxford OX2 7NW.  The registered address of ARI Consultancy is Suite 12 Pegaxis House, 61 Victoria Road, Surbiton, Surrey, KT6 4JX8.3 Any listener enquiries should be notified to glide fm on 01865 315 980